Exhibiting one of the most beautiful courtyards in all of Mexico, Casa Lum is a charming hotel that incorporates thoughtful and eco-friendly design.
PLEASE NOTE: While many of us won’t be traveling to Mexico any time soon, we thought it would still be useful to share these details so you can save them for a later date.
Image: Real de Guadalupe | Photo By: Susan Metenosky Ripley
Location
Located in the magical city of San Cristobal de las Casas––which is famous for its colonial architecture and Mayan culture––Casa Lum Boutique Hotel is situated on the beautiful pedestrian street of Real de Guadalupe which is one block from the Zocalo (central square) and steps away from great restaurants, bars, cafes, museums, and shops.
Rooms
The hotel is made up of eight uniquely decorated and furnished suites that feel especially cozy thanks to the adobe walls and wooden floors and ceilings. Every room includes free WiFi, TV, and heated floors.
Something to note: While may of the rooms contain views of the garden, some of the suites do not have windows. Make sure to ask if your room has a view before confirming your reservation.
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Image: The Ipil Room at Casa Lum Boutique Hotel | Photo By: Susan Metenosky Ripley
Decor
The Mexican state of Chiapas is known for its strong indigenous cultural identity with 27% of the population identifying as indigenous and 12 federally recognized indigenous groups each with their own languages and customs. Casa Lum Boutique Hotel pays tribute to these indigenous traditions by displaying colorful textiles from the region in every room.
Images from Casa Lum
Images from Casa Lum
Sustainability
Passionate about promoting sustainability and re-use, the hotel has been decorated keeping both environmental awareness and economic development in mind.
Originally constructed in the 1800s, the building retains its original style including many adobe walls, wooden columns, and clay roof tiles.
Twenty-five doors and windows from the original house were reconditioned and reused and the plaster that covers the original adobe walls was made traditionally using natural materials like lime, prickly pear slime, and water. Additionally, 9,000 tiles from demolished buildings were incorporated in the design.
The hotel was awarded EarthCheck’s Silver Certification, denoting that they have put an environmental policy in place that monitors energy and resource usage in 10 areas.
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Courtyard
The central courtyard is lush and leafy, and includes a garden which the restaurant uses for fresh ingredients. The adjoining restaurant is modern and upscale, but still cozy, and the food is fresh and tasty.
Things to Consider
San Cristobal de las Casas is located at 7200 feet in altitude, so it can get quite chilly in the winter months in the evening. Rooms include heated floors, but the rooms can still be a bit chilly at times. It would be great to have space heaters for guests sensitive to the cold.scroll through for images from Casa Lum
images from Casa Lum
images from Casa Lum
images from Casa Lum
images from Casa Lum
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Our Rating
Rating: 9.5/10 –– Casa Lum is great for couples or families and while it is on the higher end of price in this town (starting at about 1505 Mexican pesos or $65 per night), it hits the mark with its beautiful design, well organized spaces, great hospitality, comfortable rooms, and excellent location.
San Cristobal de Las Casas Travel Guide
To learn more about this beautiful colonial town nestled in the middle of Chiapas––the southernmost state in Mexico––make sure to read our San Cristobal de las Casa travel guide.
Mexican-American journalist, former national news producer, and graduate of Boston College and Columbia University School of Journalism. Her mission is to shed more light on the beauty and traditions of Mexican culture. This website is dedicated to her grandmothers, Tita Susana and Tita Lupita, who taught her to be proud of her heritage and to always remember where her ancestors came from.
About the Author
Susan Metenosky Ripley
Founder of Brooklyn Tropicali––a travel blog focused on creative travels for creative people. She is based in sunny Oaxaca, where her number one hobby is eating all the things and learning more about the rich food culture. After living in the city for over two years, she is passionate to share her best tips to get off the typical tourist trail and get to know the beautiful culture, artisan work, nature, food, mezcal, festivals, and people that make Oaxaca so special. When she isn’t in Oaxaca, Susan can be found in other parts of Mexico and Latin America, eating street food and writing about her travels.
Book a Free Travel Consultation
Mexico in My Pocket has just launched a new consultation service for anyone looking for some help planning their next Mexico vacation. Our goal is to create a custom itinerary that will give you incredible memories!
These festive masks made from coconuts are handcrafted by artisans in the state of Guerrero.
Dimensions: Approximately 7 L x 6 W inches
Please Note: Each piece is handmade so sizes, colors, and styles can slightly vary.
We are excited to now offer flat-rate shipping. Please allow 2 to 6 business days for fulfillment and arrival. Orders for in-stock items (a.k.a. non pre-orders) will ship out same day if placed before 12p EST.
Our shop hours are Monday - Friday 11 a.m. -7 p.m.., which means orders placed after 11 a.m. EST will go out the following day. Orders placed Sunday will be fulfilled on Wednesday. For more details, see below.
Pick Up Orders: For local customers based in Brooklyn, pick-up is available at checkout at no additional charge. If you are charged shipping at checkout, send us an email and we will refund you the shipping cost. Pick-up is available during business hours Monday - Sunday 11 a.m. - 7 p.m. Please allow 24 hours for orders to be processed. If you have any questions about your order, please email orders@mexicoinmypocket.com and we’d be happy to help!
Additional Shipping Costs:
Pre-Orders: If you pre-order an item with other items and you want them shipped earlier, you will be invoiced additional shipping costs. To make this special request, add a note to your order and we will invoice you the additional costs.
Due to the weight of glassware, if you order more than 2 sets of glasses, you will be invoiced separately for additional shipping costs. For this product, please allow up to 2 weeks for shipment and fulfillment.
Pre-Order Shipping:If you pre-ordered items and you have a question about fulfillment times, pleas email us at orders@mexicoinmypocket.com. Please Note: Pre-orders typically take 6-8 weeks for shipment and fulfillment.
* FLATE RATE SHIPPING IS FOR CONTIGUOUS UNITED STATES ONLY*
Please Note: Certain exclusions apply.
West Coast: $10 Flat Rate Shipping
Arizona
California
Colorado
Idaho
Nebraska
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Middle United States: $8 Flat Rate Shipping
Arkansas
Illinois
Iowa
Kansas
Louisiana
Michigan
Minnesota
Missouri
Nebraska
North Dakota
Oklahoma
South Dakota
Texas
Wisconsin
East Coast: $7 Flat Rate Shipping
Alabama
Connecticut
Delaware
Washington D.C.
Florida
Georgia
Indiana
Kentucky
Maine
Maryland
Massachusetts
Mississippi
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia
* Please also be aware:
We are not responsible for shipping delays.
Certain shipping exclusions apply for jewelry and/or fragile items. For more information, please read the product details and descriptions.
All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes. For clothing and shoes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated. *Please Note:The shipping cost of the return label will be deducted from your return total. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@mexicoinmypocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@mexicoinmypocket.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our nativity sets are ready to send to family and friends and include free sarape gift wrap!
Details:
This nativity set is 100% handmade from tin.
Each nativity scene includes 10 individual pieces.
Includes tin box with noche buena for nativity pieces
This item is handmade. Colors, sizes, and designs can slightly vary.
Dimensions:
Dimensions per figure vary; however, they are roughly 6 inches tall.
All sales are final. No refunds or exchanges will be given on any purchases at this time.
We are excited to now offer flat-rate shipping. Please allow 2 to 6 business days for fulfillment and arrival. Orders for in-stock items (a.k.a. non pre-orders) will ship out same day if placed before 12p EST.
Our shop hours are Monday - Friday 11 a.m. -7 p.m.., which means orders placed after 11 a.m. EST will go out the following day. Orders placed Sunday will be fulfilled on Wednesday. For more details, see below.
Pick Up Orders: For local customers based in Brooklyn, pick-up is available at checkout at no additional charge. If you are charged shipping at checkout, send us an email and we will refund you the shipping cost. Pick-up is available during business hours Monday - Sunday 11 a.m. - 7 p.m. Please allow 24 hours for orders to be processed. If you have any questions about your order, please email orders@mexicoinmypocket.com and we’d be happy to help!
Additional Shipping Costs:
Pre-Orders: If you pre-order an item with other items and you want them shipped earlier, you will be invoiced additional shipping costs. To make this special request, add a note to your order and we will invoice you the additional costs.
Due to the weight of glassware, if you order more than 2 sets of glasses, you will be invoiced separately for additional shipping costs. For this product, please allow up to 2 weeks for shipment and fulfillment.
Pre-Order Shipping:If you pre-ordered items and you have a question about fulfillment times, pleas email us at orders@mexicoinmypocket.com. Please Note: Pre-orders typically take 6-8 weeks for shipment and fulfillment.
* FLATE RATE SHIPPING IS FOR CONTIGUOUS UNITED STATES ONLY*
Please Note: Certain exclusions apply.
West Coast: $10 Flat Rate Shipping
Arizona
California
Colorado
Idaho
Nebraska
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Middle United States: $8 Flat Rate Shipping
Arkansas
Illinois
Iowa
Kansas
Louisiana
Michigan
Minnesota
Missouri
Nebraska
North Dakota
Oklahoma
South Dakota
Texas
Wisconsin
East Coast: $7 Flat Rate Shipping
Alabama
Connecticut
Delaware
Washington D.C.
Florida
Georgia
Indiana
Kentucky
Maine
Maryland
Massachusetts
Mississippi
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia
* Please also be aware:
We are not responsible for shipping delays.
Certain shipping exclusions apply for jewelry and/or fragile items. For more information, please read the product details and descriptions.
All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes. For clothing and shoes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated. *Please Note:The shipping cost of the return label will be deducted from your return total. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@mexicoinmypocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@mexicoinmypocket.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
This gorgeous German silver heart picture frame makes a beautiful locket or tree ornament!
Details:
This heart is hand engraved and composed of German silver. German silver is a metal made by combining nickel, copper, and zinc and*does not*contain silver.
Dimensions: appreoximately 3 x 2 in.
Includes hook on the back so you can hang on the wall or use for other decorative purposes such as jewelry or an ornament.
Handmade by the Rodriguez family in San Miguel de Allende.
We are excited to now offer flat-rate shipping. Please allow 2 to 6 business days for fulfillment and arrival. Orders for in-stock items (a.k.a. non pre-orders) will ship out same day if placed before 12p EST.
Our shop hours are Monday - Friday 11 a.m. -7 p.m.., which means orders placed after 11 a.m. EST will go out the following day. Orders placed Sunday will be fulfilled on Wednesday. For more details, see below.
Pick Up Orders: For local customers based in Brooklyn, pick-up is available at checkout at no additional charge. If you are charged shipping at checkout, send us an email and we will refund you the shipping cost. Pick-up is available during business hours Monday - Sunday 11 a.m. - 7 p.m. Please allow 24 hours for orders to be processed. If you have any questions about your order, please email orders@mexicoinmypocket.com and we’d be happy to help!
Additional Shipping Costs:
Pre-Orders: If you pre-order an item with other items and you want them shipped earlier, you will be invoiced additional shipping costs. To make this special request, add a note to your order and we will invoice you the additional costs.
Due to the weight of glassware, if you order more than 2 sets of glasses, you will be invoiced separately for additional shipping costs. For this product, please allow up to 2 weeks for shipment and fulfillment.
Pre-Order Shipping:If you pre-ordered items and you have a question about fulfillment times, pleas email us at orders@mexicoinmypocket.com. Please Note: Pre-orders typically take 6-8 weeks for shipment and fulfillment.
* FLATE RATE SHIPPING IS FOR CONTIGUOUS UNITED STATES ONLY*
Please Note: Certain exclusions apply.
West Coast: $10 Flat Rate Shipping
Arizona
California
Colorado
Idaho
Nebraska
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Middle United States: $8 Flat Rate Shipping
Arkansas
Illinois
Iowa
Kansas
Louisiana
Michigan
Minnesota
Missouri
Nebraska
North Dakota
Oklahoma
South Dakota
Texas
Wisconsin
East Coast: $7 Flat Rate Shipping
Alabama
Connecticut
Delaware
Washington D.C.
Florida
Georgia
Indiana
Kentucky
Maine
Maryland
Massachusetts
Mississippi
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia
* Please also be aware:
We are not responsible for shipping delays.
Certain shipping exclusions apply for jewelry and/or fragile items. For more information, please read the product details and descriptions.
All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes. For clothing and shoes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated. *Please Note:The shipping cost of the return label will be deducted from your return total. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@mexicoinmypocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@mexicoinmypocket.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
This gorgeous German silver heart picture frame makes a beautiful locket or tree ornament!
Details:
This heart is hand engraved and composed of German silver. German silver is a metal made by combining nickel, copper, and zinc and*does not*contain silver.
Dimensions: appreoximately 3 x 2 in.
Includes hook on the back so you can hang on the wall or use for other decorative purposes such as jewelry or an ornament.
Handmade by the Rodriguez family in San Miguel de Allende.
We are excited to now offer flat-rate shipping. Please allow 2 to 6 business days for fulfillment and arrival. Orders for in-stock items (a.k.a. non pre-orders) will ship out same day if placed before 12p EST.
Our shop hours are Monday - Friday 11 a.m. -7 p.m.., which means orders placed after 11 a.m. EST will go out the following day. Orders placed Sunday will be fulfilled on Wednesday. For more details, see below.
Pick Up Orders: For local customers based in Brooklyn, pick-up is available at checkout at no additional charge. If you are charged shipping at checkout, send us an email and we will refund you the shipping cost. Pick-up is available during business hours Monday - Sunday 11 a.m. - 7 p.m. Please allow 24 hours for orders to be processed. If you have any questions about your order, please email orders@mexicoinmypocket.com and we’d be happy to help!
Additional Shipping Costs:
Pre-Orders: If you pre-order an item with other items and you want them shipped earlier, you will be invoiced additional shipping costs. To make this special request, add a note to your order and we will invoice you the additional costs.
Due to the weight of glassware, if you order more than 2 sets of glasses, you will be invoiced separately for additional shipping costs. For this product, please allow up to 2 weeks for shipment and fulfillment.
Pre-Order Shipping:If you pre-ordered items and you have a question about fulfillment times, pleas email us at orders@mexicoinmypocket.com. Please Note: Pre-orders typically take 6-8 weeks for shipment and fulfillment.
* FLATE RATE SHIPPING IS FOR CONTIGUOUS UNITED STATES ONLY*
Please Note: Certain exclusions apply.
West Coast: $10 Flat Rate Shipping
Arizona
California
Colorado
Idaho
Nebraska
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Middle United States: $8 Flat Rate Shipping
Arkansas
Illinois
Iowa
Kansas
Louisiana
Michigan
Minnesota
Missouri
Nebraska
North Dakota
Oklahoma
South Dakota
Texas
Wisconsin
East Coast: $7 Flat Rate Shipping
Alabama
Connecticut
Delaware
Washington D.C.
Florida
Georgia
Indiana
Kentucky
Maine
Maryland
Massachusetts
Mississippi
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia
* Please also be aware:
We are not responsible for shipping delays.
Certain shipping exclusions apply for jewelry and/or fragile items. For more information, please read the product details and descriptions.
All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes. For clothing and shoes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated. *Please Note:The shipping cost of the return label will be deducted from your return total. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@mexicoinmypocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@mexicoinmypocket.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
This gorgeous German silver picture frame is handmade by the Rodriguez family in San Miguel de Allende.
Details:
This frame is hand engraved and composed of German silver. German silver is a metal made by combining nickel, copper, and zinc and*does not*contain silver.
Dimensions: approximately 3 x 3inches
We are excited to now offer flat-rate shipping. Please allow 2 to 6 business days for fulfillment and arrival. Orders for in-stock items (a.k.a. non pre-orders) will ship out same day if placed before 12p EST.
Our shop hours are Monday - Friday 11 a.m. -7 p.m.., which means orders placed after 11 a.m. EST will go out the following day. Orders placed Sunday will be fulfilled on Wednesday. For more details, see below.
Pick Up Orders: For local customers based in Brooklyn, pick-up is available at checkout at no additional charge. If you are charged shipping at checkout, send us an email and we will refund you the shipping cost. Pick-up is available during business hours Monday - Sunday 11 a.m. - 7 p.m. Please allow 24 hours for orders to be processed. If you have any questions about your order, please email orders@mexicoinmypocket.com and we’d be happy to help!
Additional Shipping Costs:
Pre-Orders: If you pre-order an item with other items and you want them shipped earlier, you will be invoiced additional shipping costs. To make this special request, add a note to your order and we will invoice you the additional costs.
Due to the weight of glassware, if you order more than 2 sets of glasses, you will be invoiced separately for additional shipping costs. For this product, please allow up to 2 weeks for shipment and fulfillment.
Pre-Order Shipping:If you pre-ordered items and you have a question about fulfillment times, pleas email us at orders@mexicoinmypocket.com. Please Note: Pre-orders typically take 6-8 weeks for shipment and fulfillment.
* FLATE RATE SHIPPING IS FOR CONTIGUOUS UNITED STATES ONLY*
Please Note: Certain exclusions apply.
West Coast: $10 Flat Rate Shipping
Arizona
California
Colorado
Idaho
Nebraska
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Middle United States: $8 Flat Rate Shipping
Arkansas
Illinois
Iowa
Kansas
Louisiana
Michigan
Minnesota
Missouri
Nebraska
North Dakota
Oklahoma
South Dakota
Texas
Wisconsin
East Coast: $7 Flat Rate Shipping
Alabama
Connecticut
Delaware
Washington D.C.
Florida
Georgia
Indiana
Kentucky
Maine
Maryland
Massachusetts
Mississippi
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia
* Please also be aware:
We are not responsible for shipping delays.
Certain shipping exclusions apply for jewelry and/or fragile items. For more information, please read the product details and descriptions.
All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes. For clothing and shoes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated. *Please Note:The shipping cost of the return label will be deducted from your return total. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@mexicoinmypocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@mexicoinmypocket.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
This gorgeous German silver picture frame is handmade by the Rodriguez family in San Miguel de Allende.
Details:
This frame is hand engraved and composed of German silver. German silver is a metal made by combining nickel, copper, and zinc and*does not*contain silver.
Dimensions: approximately 5 x 3.5 inches
We are excited to now offer flat-rate shipping. Please allow 2 to 6 business days for fulfillment and arrival. Orders for in-stock items (a.k.a. non pre-orders) will ship out same day if placed before 12p EST.
Our shop hours are Monday - Friday 11 a.m. -7 p.m.., which means orders placed after 11 a.m. EST will go out the following day. Orders placed Sunday will be fulfilled on Wednesday. For more details, see below.
Pick Up Orders: For local customers based in Brooklyn, pick-up is available at checkout at no additional charge. If you are charged shipping at checkout, send us an email and we will refund you the shipping cost. Pick-up is available during business hours Monday - Sunday 11 a.m. - 7 p.m. Please allow 24 hours for orders to be processed. If you have any questions about your order, please email orders@mexicoinmypocket.com and we’d be happy to help!
Additional Shipping Costs:
Pre-Orders: If you pre-order an item with other items and you want them shipped earlier, you will be invoiced additional shipping costs. To make this special request, add a note to your order and we will invoice you the additional costs.
Due to the weight of glassware, if you order more than 2 sets of glasses, you will be invoiced separately for additional shipping costs. For this product, please allow up to 2 weeks for shipment and fulfillment.
Pre-Order Shipping:If you pre-ordered items and you have a question about fulfillment times, pleas email us at orders@mexicoinmypocket.com. Please Note: Pre-orders typically take 6-8 weeks for shipment and fulfillment.
* FLATE RATE SHIPPING IS FOR CONTIGUOUS UNITED STATES ONLY*
Please Note: Certain exclusions apply.
West Coast: $10 Flat Rate Shipping
Arizona
California
Colorado
Idaho
Nebraska
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Middle United States: $8 Flat Rate Shipping
Arkansas
Illinois
Iowa
Kansas
Louisiana
Michigan
Minnesota
Missouri
Nebraska
North Dakota
Oklahoma
South Dakota
Texas
Wisconsin
East Coast: $7 Flat Rate Shipping
Alabama
Connecticut
Delaware
Washington D.C.
Florida
Georgia
Indiana
Kentucky
Maine
Maryland
Massachusetts
Mississippi
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia
* Please also be aware:
We are not responsible for shipping delays.
Certain shipping exclusions apply for jewelry and/or fragile items. For more information, please read the product details and descriptions.
All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes. For clothing and shoes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated. *Please Note:The shipping cost of the return label will be deducted from your return total. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@mexicoinmypocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@mexicoinmypocket.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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