All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes. For clothing and shoes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated. *Please Note: The shipping cost of the return label will be deducted from your return total. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hola@mexicoinmypocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hola@mexicoinmypocket.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
