Travel Coordinator & Concierge

Are you a detail-oriented person who is fluent in Spanish and English, and passionate about logistics planning, customer service, communication, and travel?

Then you might be the right person to join our growing team at Mexico In My Pocket!

Travel Coordinator and Concierge for Mexico In My Pocket 

We’re looking for a travel coordinator and concierge to create the ultimate experience for our travel clients! 

Responsibilities include but are not limited to:

  • Serve as a travel concierge using WhatsApp Business voice note and text. 
  • Answer travel client questions during business hours using WhatsApp Business.
  • Oversee and manage travel client calendar.
  • Edit and finalize travel itineraries for clients.
  • Schedule and coordinate restaurant and event reservations with our vendors.
  • Serve as a liaison between our vendors, which include drivers, chefs, tour guides, artisans, and more.
  • Send invoices and make sure our travel pricing spreadsheet is up to date and correct.
  • Deliver the Mexico In My Pocket experience by making sure travel clients feel well taken care of.
  • Update travel clients on the status of their itineraries via email and WhatsApp.
  • Communicate with our founder and CEO daily to help them prioritize itineraries. 
  • Be a quick thinker who listens to the client’s needs and can identify and overcome objections if raised.
  • Work to hit sales goals and targets.
  • Follow up with clients after their travel experience to gain valuable feedback and to collect reviews.
  • Build and cultivate customer relationships beyond the initial transaction; utilizing phone, email, and written follow-up contact when necessary.
  • Follow all business operational policies and procedures.


  • Fluent in Spanish and English, written and oral communication
  • Solid understanding and knowledge of the Mexican cities we plan trips to as well as Mexican culture
  • Ability to join Zoom meetings throughout the week during EST timezone business hours
  • 3-5 years of travel coordinating and customer service experience.
  • Strong attention to detail with effective prioritization skills 
  • Proactive and effective communication, teamwork, problem-solving, and interpersonal skills
  • Customer-focused–always looking to see how we can improve based on customer feedback
  • General understanding of how to use Shopify 
  • Exceptional ability to prioritize and manage projects
  • Motivated self-starter with a deep understanding of clients’ needs
  • Must be flexible and able to work well in a fast-paced environment
  • Analytical capabilities; must be able to make informed decisions based on data
  • Proficiency in Canva, Zoom, Calendly
  • Proficiency in Google tools like Gmail, Sheets, Docs, and Calendar
  • Ability to be in touch via communication tools like WhatsApp


  • Bachelor’s Degree required

Hours: 30 hours per week

Location: Remote Role, Preferably located in Mexico

Salary: Dependent on experience. Please clearly list expectations with application.

TO APPLY: Email resume to with subject line “TRAVEL COORDINATOR AND CONCIERGE”. Tell us why you want to join Mexico In My Pocket LLC and why you’re the perfect candidate for this exciting role.